Help when work stops
Employees reach us by phone and email. We provide remote support for the agreed environment, including user questions and troubleshooting. First response is within three hours during agreed service hours.
IT support for businesses · Stockholm
IT support your colleagues know how to reach.
For SEK 450 per computer per month, you get a support agreement with a designated technical contact. We help your employees and maintain the agreed parts of your IT environment. First response within three hours during agreed service hours. Prices exclude VAT. Microsoft 365 licences are charged separately.
Calculate your support feePrefer to call?073-620 53 14
Give everyday IT questions a clear destination.
When someone cannot sign in, they should know who to contact. The person running the business should not have to coordinate every ticket. We provide IT support to small and medium-sized businesses in Stockholm, including companies with an internal IT team.
We review your computers, Microsoft 365 environment and recurring issues. Then we agree on the help you need and how to provide it. Your agreement sets out what we take responsibility for.
Calculate your price
Calculate your monthly fee
One support plan. SEK 450 per computer per month. Email addresses above the number of computers cost SEK 165 each per month.
DEMAND ITPrice estimate
Your monthly fee
4,830 kr
excluding VAT per month
- 10 computers × 450 kr
- 4 500 kr
- 2 extra addresses × 165 kr
- 330 kr
Microsoft 365 licences are charged separately. We help you choose the right plan and manage the licences you already have.
Support hours and scope are defined in the agreement. Setup, hardware and additional projects are quoted separately.
Request a quote with these figuresReview the figures in the form before sending. This does not place an order.
Your needs
What the support agreement covers
One plan with a 30-day notice period. Scope and included support hours are agreed before the service starts.
Ongoing maintenance
Monitoring of covered computers and networks, patching and security updates. Secure password management is included. Your agreement names the systems we maintain.
Backup and follow-up
Backup of agreed data and email, plus phishing simulations. You have a designated technical contact. Every quarter, we review the environment and discuss what needs attention.
Know what the monthly fee covers.
| Question | How it works |
|---|---|
| Base fee | SEK 450 per computer per month excluding VAT. |
| Extra email addresses | SEK 165 per address per month, only for addresses exceeding the computer count. |
| Response time | First response within 3 hours during agreed service hours. Resolution depends on the issue. |
| Support hours | Included hours and terms for additional work are specified in your agreement. |
| On-site visits | Agreed separately. We work at customer premises in Stockholm and remotely. |
| Licences and equipment | Microsoft 365 licences, new hardware and additional projects are quoted separately. |
| Setup and notice | Onboarding is quoted separately. The notice period is 30 days. |
Getting started
From the first review to day-to-day support
Review the environment
Computer and email counts are the starting point. We also review systems, access rights and the handover from any previous provider.
Review the agreement
We document the price, service hours and included support time. We explain backup scope, responsibilities and charges outside the monthly fee.
Give employees a contact route
We plan the transition and explain how to get help. Your technical contact follows up matters that need further attention.
Questions & answers
Questions about business IT support
Are Microsoft 365 licences included?
No. Microsoft 365 licences are charged separately. We help you choose the right plan and manage the licences you already have. The email address fee covers email protection under the support agreement, not a Microsoft licence. Licence subscriptions may have their own commitment periods.
What does support for ten computers cost?
Ten computers cost SEK 4,500 per month excluding VAT. Email protection for up to ten addresses is covered by the base fee. Twelve addresses add SEK 330, giving a total of SEK 4,830 per month. Setup, licences and work outside the scope are quoted separately.
Does three hours mean the issue will be resolved?
No. The SLA covers the first response within three hours during agreed service hours. Some issues can be resolved immediately; others need investigation or another supplier. The contact channel, priority rules and start of the response clock are defined in the agreement.
Is support available around the clock?
The published offer does not promise around-the-clock staffing. Service hours are set out in your agreement. Tell us when your business works and we will discuss coverage.
Is support unlimited?
No. Included support hours and terms for changes in scope are specified in the agreement. You can review the monthly fee and additional work rates before deciding.
Can you support our internal IT department?
Yes. We agree which requests we handle and how tickets are passed between teams. If you need to manage a full-time person directly, IT consultant staffing may fit better.
Is there a one-year commitment?
IT support has a 30-day notice period.
Buyer’s guides
See the price and compare options
Prices and calculators
Check hourly rates and estimate a separate job.
See pricingA consultant or a support agreement?
When do you need someone in the team, and when do you need a service?
Read the comparisonLet’s talk
What does everyday IT look like for you?
Tell us how many computers you have and where you need help. We will come back with a suggested next step.
Other ways to reach us
Open every day 08:00–18:00 (Swedish time)
Postal address · we work at your premises and remotelyDemand IT AB
Persikogatan 81
165 62 Hässelby, Stockholm