Help for employees
Remote support by phone and email. Included support hours and systems are specified in your agreement.
Business IT · Stockholm
Business IT pricing.
Ongoing IT support or help with a specific job? Explore the rates, try your own figures and see what to budget before you get in touch.
For individual jobs
Hourly rates for IT and network work
IT support and operations
Computers, Microsoft 365 and day-to-day IT
950 kr/ hour · excl. VAT
Remote IT support
Help by phone or remote connection
550 kr/ started 30 min · excl. VAT
Networks and wifi
Office networks, wifi and firewalls
950 kr/ hour · excl. VAT
Network cabling
Network outlets, cabling and cabinets
850 kr/ hour · excl. VAT
Calculate your price
What does your business need?
Calculate your support costs or estimate a monthly network budget.
What is included in the support agreement?
The support agreement
One support plan for everyday IT
Response time
First response within 3 hours during agreed service hours. Resolution time depends on the issue.
Computers and networks
Monitoring of covered devices, patching and security updates.
Accounts and passwords
Secure password management and help with user access.
Backup
Backup of agreed data. Storage, restoration and scope are defined at setup.
Email security
Backup and phishing simulations for covered email addresses. Microsoft 365 licences are quoted separately.
Contact and reviews
A designated technical contact and a quarterly IT review.
Notice period
30-day notice period.
We review your environment before the agreement starts. You will know how many support hours are included, when you can reach us and what is charged separately. Hardware, onboarding and work outside the scope are quoted separately. The plan does not cover unlimited work.
Read about IT supportNeed troubleshooting or a one-off installation?
Tell us about your network
Describe what you need. Our technicians review the details before proposing the work and price.
What you get from us
Know the price before we start
We agree the scope and price with you before the work begins.
A direct technical contact
Talk to us about what is happening and get help deciding the next step.
At your office or remotely
We visit businesses across Stockholm and handle remote support when a visit is not needed.
Your needs
Two services priced around your requirements
Network as a service
The workplace count and office layout determine the equipment needed. We quote a fixed monthly fee with a defined scope.
Discuss a NaaS proposalFull-time IT consultants
The role, experience requirements and assignment length affect the rate. Tell us what the person needs to do and when you need to start. We provide a rate with a relevant candidate proposal.
Describe the roleQuestions & answers
Pricing questions
Are Microsoft 365 licences included?
No. Microsoft 365 licences are charged separately. We help you choose the right plan and manage the licences you already have. The email address fee covers email protection under the support agreement, not a Microsoft licence. Licence subscriptions may have their own commitment periods.
How are email addresses charged in the support plan?
The monthly fee is SEK 450 per computer. Email protection covers as many addresses as computers. Additional addresses are charged separately, at SEK 165 each per month. Ten computers and twelve addresses cost SEK 4,830 per month excluding VAT. We agree which addresses are covered, including shared mailboxes, before signing.
Do prices include VAT?
No. These are business prices and exclude VAT.
Is a calculator result a binding quote?
The support calculator uses our published monthly rates for your computer and email counts. It excludes setup fees and extras. The hourly calculator uses your estimated time. The NaaS calculator provides a preliminary price range. Installation, cabling, internet and a router/firewall are excluded from the calculation. We confirm scope and price after a site visit. Our final commitment is defined in the quote and agreement.
Does IT support have a twelve-month minimum term?
No. Support has a 30-day notice period.
What does a three-hour response mean?
It means the first response to a support request within three hours during agreed service hours. It does not mean every issue will be resolved in three hours. The contact channel, priority rules and start of the response clock are defined in the agreement.
Can you quote a fixed installation price?
Describe the premises and the work needed. Once we have enough information, we can prepare an installation quote. Use the Networks tab to describe your requirements. Labour, equipment and any ongoing services are specified in the proposal.
Your next step
Let’s put a figure on your requirements.
Send your calculation or describe the job. We will explain what is included and what the next step would cost.